SafarMiles Holidays Pvt. Ltd.
Refunds & Cancellations
Last updated: 22 July 2026
Plans change — here is exactly how cancellations and refunds work with us. The golden rule: we pass on whatever the airlines, hotels and operators refund us, deduct only what they charge and any stated service fee, and we put every cancellation in writing.
If you cancel
•Tell us in writing (email or WhatsApp) as early as possible — refund amounts depend on how close to travel you cancel.
•Each component of your trip (flights, hotels, visas, activities) carries the cancellation terms of its provider. Your quote or confirmation states these where they are special — for example dated attraction tickets that are non-refundable.
•Visa fees, issued train/flight tickets on non-refundable fares, and used services cannot be refunded.
•We deduct only the providers' actual cancellation charges plus any service fee stated on your quote, and refund the balance.
If we or a provider cancels
•If a provider cancels (for example an airline schedule change), we first try to arrange an equivalent alternative at no extra cost.
•If no acceptable alternative exists, we refund the full amount we recover from the provider for the affected service.
Changing instead of cancelling
Date or name changes are often cheaper than cancelling — airlines and hotels charge change fees that we pass through at cost. Ask us before you cancel; we will always show you both options.
How and when refunds are paid
•Refunds are made to the same account or method used for payment, against your original numbered receipt.
•Provider refunds typically take 2–6 weeks to reach us depending on the airline or hotel; we pass them on within 7 working days of receipt and keep you updated in between.